Order
Placing an order with us is simple! Just browse through our collection of bedding products and add your desired items to your shopping cart by clicking the “Add to Cart” button. Once you’ve finished shopping, proceed to the checkout page by clicking on the cart icon at the top of the screen. Follow the prompts to enter your shipping and billing information, select your preferred shipping method, and complete your purchase by clicking “Place Order.”
Payment
Yes, it is completely safe to make payments on our website. We prioritize the security of your personal and financial information. Our website is encrypted with the latest SSL (Secure Sockets Layer) technology to ensure that all data transmitted between your browser and our servers remains private and secure.
Delivery
Delivery times may vary depending on your location and the shipping method selected during checkout. Once your order has been processed, you will receive a confirmation email with estimated delivery times. In general, orders within West Malaysia typically arrive within 2-5 business days.
Yes, you can track your order using the tracking number provided in your shipping confirmation email. Simply click on the tracking link to see the current status and location of your package. If you encounter any issues with tracking your order, feel free to reach out to our customer support team for assistance.
Shipping costs vary depending on factors such as the size and weight of your order, as well as your location. During the checkout process, you will be able to view the shipping costs before completing your purchase. We strive to offer competitive shipping rates to ensure that you receive the best value for your money.
Refund & Return
Our return and refund policy states that once an order has been shipped, it is strictly not eligible for return or refund under any circumstances. For orders that have not yet been shipped, only a partial refund will be provided. We ask that you review your order carefully before confirming your purchase. If you have any concerns or questions about our products before placing an order, please contact our customer support team for assistance. For more details, please review our full policy.
At PerfectMemory.my, we ensure that your products arrive in perfect condition. However, if you receive a damaged or defective item, please contact us immediately with your order number and photos of the damaged product. While we do not offer refunds or replacements, we take your feedback seriously and will use it to improve our services and products.
If you need to cancel your order, please contact us as soon as possible. Orders that have not yet been shipped may be canceled, and only a partial refund will be provided. Once an order has been shipped, it cannot be canceled, refunded, or replaced. We recommend reviewing your order details carefully before completing your purchase. For assistance with cancellations, reach out to our customer support team.